5,396 active roles, straight from company career pages.
The customer-facing function has evolved. What once meant answering tickets from a support queue now spans three distinct career paths, each with its own focus, skill set, and growth trajectory. On jobferret.io, we've indexed 5,396 active openings across customer support, customer success, and support engineering roles, and the data reveals something important: these roles are increasingly remote-friendly, giving you flexibility in where you build your career.
Customer Support remains the backbone of customer retention. These roles emphasize responsiveness, problem-solving under pressure, and the ability to turn frustration into loyalty. Customer Success, by contrast, is proactive and strategic. Success managers own the relationship lifecycle, working to expand accounts, reduce churn, and ensure customers hit their own goals. Support Engineering sits at the intersection: technical depth meets customer empathy. These specialists debug complex issues, build internal tools, and often contribute to product decisions based on what they learn from customers.
Remote work has reshaped hiring in this space. Among roles with a stated location, 24% are fully remote, with another 78 listings explicitly marked as remote positions. Major employers like Public Storage (541 open roles), Dominos (404), Entain (191), Carvana (162), and Mercier-Consultancy (153) are actively hiring across these functions, and many have embraced distributed teams. If you're searching for flexibility, you'll find it here, though the largest share of listings (720) have no specified location, reflecting how many companies now treat geography as optional.
The distinction matters for your career. If you thrive on direct problem-solving and building rapport with users, customer support offers immediate impact and a clear path into success or engineering roles. If you want to think strategically about account health and business outcomes, customer success combines relationship management with revenue influence. If you're technically inclined and want to solve systemic problems rather than individual tickets, support engineering offers the technical challenge and autonomy that many engineers seek while staying close to real customer needs.
Geographic concentration among roles with stated locations shows San Francisco (52), London (41), Cairo (51), and the United States broadly (55) as hubs, but the rise of remote-first hiring means your location matters less than your skills and availability. Whether you're in a major tech center or working from anywhere with reliable internet, these roles are increasingly accessible.
Support is reactive and issue-focused; success is proactive and relationship-focused. Support helps customers solve problems; success helps customers achieve their goals and grow their accounts.
Not quite. Support engineers typically have deeper coding skills and work on systemic issues, tooling, and product feedback rather than front-line troubleshooting. It's a role for engineers who want customer impact.
Among roles with a stated location, 24% are remote. Many companies don't specify location at all, which often signals remote eligibility. Check each listing for details.