5,296 active roles, straight from company career pages.
Customer support is not a single job. It is a family of related but distinct roles that companies often conflate in job titles yet treat very differently in practice. A customer support representative handles inbound issues, resolves tickets, and is measured on response time and satisfaction scores. A customer success manager owns ongoing relationships, monitors product adoption, and is measured on retention and expansion. A support engineer sits closer to the product, triages technical bugs, writes internal documentation, and often needs to read logs or run SQL queries. If you are searching across all three, you already know how frustrating it is when a job board lumps them together under a single vague label. JobFerret keeps the distinctions visible so you can filter for the role that actually matches your background.
Right now there are 5,296 active customer support jobs indexed on JobFerret, spanning all three tracks. Among those, 27% are remote-eligible, which makes this one of the more remote-accessible job families on the site. That remote share is meaningful but not overwhelming, and it varies sharply by role type. Support engineering roles tend to carry the highest remote rates because the work is inherently async and tool-based. Customer success roles are mixed, with enterprise-focused positions often requiring travel or on-site presence. Frontline support roles are the most location-dependent, particularly in industries like storage, food delivery, and automotive retail.
The top hiring companies reflect that industry spread. Public Storage leads with 593 open roles, followed by Domino's with 353 and Carvana with 165. Mercier Consultancy (153 roles) and Entain (126 roles) round out the upper tier, with Farm Boy Inc adding 53 listings. These companies span self-storage operations, quick-service food, online car retail, outsourced customer experience, gaming and betting platforms, and grocery retail. The breadth signals that customer support hiring is not concentrated in tech alone, and your experience in one sector often transfers more cleanly than you might expect.
Among roles with a stated location, the most common listings appear in San Francisco (81 roles), the United States broadly (59), London (52), and New York (40). A notable 529 listings carry no specific location, which in many cases signals fully remote or flexible arrangements worth investigating directly in the posting.
Customer support is reactive: someone has a problem and reaches out for help. Customer success is proactive: a dedicated contact works with clients before problems arise to ensure they are getting value from a product or service. The skills overlap but the day-to-day work, the metrics, and the career paths are quite different. When you search on JobFerret, check the job description carefully for whether the role is measured on ticket resolution or on account health and retention.
Yes. Support engineers typically need a technical background, comfort with APIs, and sometimes the ability to write scripts or read code. They act as a bridge between the customer-facing support team and the product or engineering team. If a job listing mentions log analysis, API troubleshooting, or SQL, it is almost certainly a support engineering role regardless of what the title says.
With 27% of current listings marked as remote, customer support is moderately remote-friendly. That figure covers the full spectrum from frontline agents to success managers to support engineers, so the actual remote rate for any specific sub-role may be higher or lower. Filtering by role type and checking each listing's location details will give you a clearer picture than the aggregate number alone.